We definitely want you to be completely satisfied with your purchase! If for any reason you received a damaged or incorrect product, let us know as soon as possible and we will make it right. Our policy lasts 14 days. If 14 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind. Please note all shipping costs are non-refundable and customers are responsible for return shipping if applicable. To be eligible for a return, your item must be unused and in the same condition as received. It must also be in the original packaging. There are certain situations where only partial refunds are granted (if applicable).